Customer: "I'm not getting any email, and I know people have been sending me plenty of messages."
Operator: "Okay, what happens when you try to retrieve your messages?"
Operator: "Is there an error message displayed on the screen?"
Customer: "I suppose there must be. I can't remember."
Operator: "...right. What's your email address?"
Customer: "It's abc@RIP.com."
Operator: "I can't seem to find that address on our system here."
Customer: "Well, it's right here on mine. Except that it's spelled wrong, it has a 'G' instead of an 'A'."
Operator: (silent cursing) "Okay, gbc@RIP.com. Right, I've found that. There don't appear to be any messages waiting."
Customer: "There must be."
Operator: "The mailbox is empty -- hang on, this mailbox appears to have someone else' name set up on it?"
Customer: "Yes, that address was used by the woman who had this position before me."
Operator: (short pause to regain composure) "Mr Customer, do you have the details of your own account?"
Customer: "...I have to go now. I have a school to run."
I thought you had to complete school in order to work there? Even the caretaker should know a rake when he steps on one.