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Not the sharpest knife in the
drawer
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Operator:
"Faults desk, Operator speaking."
Customer: "Hello? It's Joe
Bloggs here."
Operator: [Sigh] "Hi, Joe. I'll bring up the
IDtenT Cafe account."
Customer: "Have we spoken
before?"
Operator: "Yeah, we talked yesterday and twice on
Monday."
Customer: "My ping times are high again. I think
there's something wrong with my connection."
Operator:
"There's nothing wrong with your connection, Joe. You've just got
too many people using it."
Customer: "But it's a high speed
connection!"
Operator: "That doesn't mean unlimited
bandwidth, Joe. When there's thirty customers downloading, they have
to share that one channel."
Customer: "But it's slow even
when there are only a few customers."
Operator: "That could
be related to your policy of allowing people off the street to
install file-sharing apps on your PCs and continue downloading after
they've gone home."
Customer: "It's the school kids that do
that. I rely on them for half my business."
Operator: "I'd
like to help you Joe, but I can't change the laws of physics to make
your business model work."
Customer: "I talked with my
account manager. She doesn't think it's over use."
Operator:
"Well, if she has evidence that there's some other factor involved,
she's chosen not to share it with me."
Customer: "I really
think there's something wrong. Can you check the
connection?"
Operator: "We've checked it thirty times in the
last six months, Joe. Each time the connection has been fine and
over-use has been the problem."
Customer: "But there's only a
few people here. They can't be using that much
bandwidth."
Operator: [Sigh] "Okay, we'll check it again."
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If
it's inconvenient, it must be wrong. There simply can't be any other
explanation. |