Not the sharpest knife in the
"Faults desk, Operator speaking."
Customer: "Hello? It's Joe
Operator: [Sigh] "Hi, Joe. I'll bring up the
IDtenT Cafe account."
Customer: "Have we spoken
Operator: "Yeah, we talked yesterday and twice on
Customer: "My ping times are high again. I think
there's something wrong with my connection."
"There's nothing wrong with your connection, Joe. You've just got
too many people using it."
Customer: "But it's a high speed
Operator: "That doesn't mean unlimited
bandwidth, Joe. When there's thirty customers downloading, they have
to share that one channel."
Customer: "But it's slow even
when there are only a few customers."
Operator: "That could
be related to your policy of allowing people off the street to
install file-sharing apps on your PCs and continue downloading after
they've gone home."
Customer: "It's the school kids that do
that. I rely on them for half my business."
like to help you Joe, but I can't change the laws of physics to make
your business model work."
Customer: "I talked with my
account manager. She doesn't think it's over use."
"Well, if she has evidence that there's some other factor involved,
she's chosen not to share it with me."
Customer: "I really
think there's something wrong. Can you check the
Operator: "We've checked it thirty times in the
last six months, Joe. Each time the connection has been fine and
over-use has been the problem."
Customer: "But there's only a
few people here. They can't be using that much
Operator: [Sigh] "Okay, we'll check it again."
it's inconvenient, it must be wrong. There simply can't be any other