"[RIP] technical helpdesk, [operator] speaking. Can I have your
Customer: "Turn the tape recorder off!"
Operator: "Excuse me?"
Customer: "Turn the tape
Operator: "What tape recorder?"
Customer: "I know you record all calls to this number and I
want you to turn it off!"
Operator: "Oh, that. Yes, you're
right. That's handled by our quality control department, I don't
have any direct access to it."
Customer: "I don't care who
handles it, turn it off!"
Operator: "I'm sorry, it's not up
to me. But if you don't want to be recorded, you could always send
us a letter or fax."
Customer: "Oh yeah, and given you
Operator: "Excuse me? Evidence?"
Customer: "I know you can take people to court when they
threaten you in writing or over the phone."
you planning to threaten me?"
Customer: "I'm a paying
customer and I'm not happy and now I want you to turn off that tape
recorder so I can give you a bloody earful!"
"Well, now I'm definitely not turning it off."
a lot of the things you say to us on the phone are actually
illegal. Why do we let you get away with it? Because we have your
money to comfort us.
Up to a point...